Shipping Policy
Effective Date: November 17, 2023
At Sunskylight, we strive to provide efficient and reliable shipping services to ensure your products arrive safely and on time. This Shipping Policy outlines our practices and guidelines to help you understand our shipping processes.
Shipping Services
Domestic and International Shipping
- We offer shipping both within our home country and to a range of international destinations.
Carriers
- We partner with reputable carriers to ensure safe and timely delivery.
Shipping Rates and Times
- Shipping rates and delivery times vary depending on the destination and package size.
- Estimated shipping times and costs will be presented at checkout.
Order Processing
- Orders are typically processed within 1-3 business days.
- Processing times may vary during peak seasons or for custom orders.
Tracking and Delivery
Order Tracking
- Upon dispatch, you will receive a tracking number to monitor the status of your shipment.
Delivery Estimates
- While we strive to meet estimated delivery times, please note that delays can occur due to factors beyond our control.
Failed Deliveries and Returned Parcels
- In cases of failed delivery attempts or unclaimed parcels, items will be returned to our warehouse. We will contact you to arrange for re-shipment or refund.
Customs, Duties, and Taxes
- International shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.
- Please be aware of your country’s import regulations and costs.
Shipping Restrictions
- Certain products may have shipping restrictions due to size, legal restrictions, or other factors.
- We reserve the right to cancel orders that cannot be fulfilled due to shipping restrictions.
Changes and Cancellations
- If you need to change your shipping address or cancel an order, please contact us as soon as possible. Changes may not be feasible once an order is processed.
Contact Us
- For any questions or concerns about our Shipping Policy, or if you need assistance with your order, please reach out to us at [insert contact email].